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Community Operations

What is Community Operations?

DeviantART's Community Operations Department is dedicated to providing a high standard of community development, encouraging innovative and creative opportunities within the community.

Areas which we are responsible for include:
:bulletblue: Providing community support and assistance via the Help Desk.

:bulletblue: Providing customer service for prints and merchandise customers.

:bulletblue: Developing and enforcing policies, including copyright issues, inappropriate content and other violations.

:bulletblue: Providing opportunities for interactive events and encouraging collective action within our community via the chat network and forums.

Our department drives an environment where deviants can come together and be empowered within, and by, the community. We believe that community development is not a department -- it's an approach which helps people to recognise and develop their ability to reach their potential. By providing this organised, motivated, accountable and effective department, we are leading the way for deviants to continue participating in a way which they feel listened to, valued and inspired.

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IdunaHayaPhotography Featured By Owner Edited Sep 18, 2015  Hobbyist General Artist
If possible I'd like some information on this seemingly new policy of removing raffles and contests which offer points as prizes.

I've been aware of lotteries not being allowed, and I can understand the reasoning behind this. However, recently I've heard a few stories about free raffles being removed, because they were offering points as a prize. The reason given is that raffles, giveaways and contests cannot offer points. This has never been a problem before (and there have been some very widely advertised raffles and contests), and there is no mention at all in the rules that they are not allowed. 

Could you tell me why point prizes are now being banned? Banning money prizes I could understand in a way, but as the rules clearly state that points cannot be converted back into currency I don't see why point prizes should be banned too.

If this is really going to be enforced from now on, it would be good to mention it in the FAQ, to avoid future confusion. 
IdunaHayaPhotography Featured By Owner Sep 23, 2015  Hobbyist General Artist
Thank you very much for your reply :) 

As I thoroughly checked the FAQ several times before posting this question (using several different keywords), can I assume that this is indeed a new addition to the FAQ? Anyhow, I'm glad to have a clear statement now, that I can refer to when I'm unsure. There is no mention of points, so I guess that means that raffles/giveaways, no matter the prize, are out of the question? In the initial responses from the staff, there was only mention of points/money not being allowed as a prize. There was no mention of for example art or features. 

It also doesn't say anything about points (or anything else) as a prize in contests (as they are not a game of chance, at least as long as the person holding the contest is being honest). Could you maybe give a bit more information about this? 
realitysquared Featured By Owner Sep 24, 2015  Hobbyist General Artist
It's actually an older faq entry which was first entered in 2010 and which has been more recently updated with some clearer wording and the addition of new keywords to make it easier to locate.

The core issue is the manner in which any promised winners are determined which is why the prizes themselves are not mentioned.
(1 Reply)
I'm not part of the staff, but it is mentioned in the FAQ;

This isn't really a new policy either, the rule has been around since 2010, I hope this helps clear some things up.
IdunaHayaPhotography Featured By Owner Sep 18, 2015  Hobbyist General Artist
Thank you for taking the time :) But yes, I know that FAQ. But that's about lotteries, where you need to pay points to enter. The current confusion is about free raffles, giveways and even contests. There have been some very high-profile raffles in the past couple of years, and there was no problem at all. However, now a few free raffles have been removed, and the reason given was that points (or other currencies) cannot be handed out as a prize. That's why I called it a new policy ^^. From what I've heard, the rule has indeed been there for a while, but it's definitely not been enforced. 

The raffles that have been removed were offering very high prizes, and a cash option. I think that was why they were removed. But it'd be nice to have some clarity on the matter :)
Dynamoe Featured By Owner Sep 15, 2015
An open apology to...

What are my options to prevent something like this from happening again? I don't want my random acts of kindness to be twisted into a suspension or ban.

Thank you
realitysquared Featured By Owner Sep 23, 2015  Hobbyist General Artist
Hello Dynamoe,

The best way to avoid misunderstandings or hostility is to be certain to request, and receive, permission to use  content or intellectual property which belongs to someone other than yourself before actually making use of it. While many artists will gladly allow you to incorporate their content into your own creations others will not, and some might be offended if you use first and ask permission second.
Dynamoe Featured By Owner Sep 23, 2015
Yeahhh, there are few out there that get a wee bit protective. Lesson learned, I bad.

oops...sorry' bout dat

Thanks for the reply
LucyHeartfilia797 Featured By Owner Edited Aug 18, 2015  Hobbyist Digital Artist
My art got taken down and I was falsely accused for ripping off someone else's art the proof is all here that I didn't rip their art off- lucyheartfilia797.deviantart.c…
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