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Community Operations

What is Community Operations?



DeviantART's Community Operations Department is dedicated to providing a high standard of community development, encouraging innovative and creative opportunities within the community.

Areas which we are responsible for include:
:bulletblue: Providing community support and assistance via the Help Desk.

:bulletblue: Providing customer service for prints and merchandise customers.

:bulletblue: Developing and enforcing policies, including copyright issues, inappropriate content and other violations.

:bulletblue: Providing opportunities for interactive events and encouraging collective action within our community via the chat network and forums.

Our department drives an environment where deviants can come together and be empowered within, and by, the community. We believe that community development is not a department -- it's an approach which helps people to recognise and develop their ability to reach their potential. By providing this organised, motivated, accountable and effective department, we are leading the way for deviants to continue participating in a way which they feel listened to, valued and inspired.

Countdown to the next Deviousness Award!

Thursday, July 31st @ 9:00pm


The Deviousness Award is an accolade which is traditionally handed out on the 1st of every month to one trully outstanding deviant.

:eager:

Celebrating Deviousness 2014

Deviants

Welcome to the latest edition of the Community Operations Newsletter. Following on from June's Newsletter, I'm going to provide you with further insight in to the Community Operations Department ., and the people who work there.

Some Statistics


You asked for more statistics!  As you can see, at times there may be more tickets solved than were reported, and vice versa. This can be due to a high number of tickets concerning a high priority, which may have resulted in a small backlog developing in a lesser priority area. I think it's also fair to mention that during this reporting period a number of Comm Ops staff have been out on vacation, and we have also assisted the Retail Department in day to day tasks.

In the Past Month we have received ;

  • 928 Bug Report Tickets
  • 2,065 General Help Tickets
  • 4,394 CEA Tickets

In the Past Month we have resolved

  • 900 Bug Reports
  • 1,852 General Help Tickets
  • 4,564 CEA Tickets

In the Past week we have received

  • 238 Bug Reports
  • 530 General Help Tickets
  • 938 CEA Tickets

In the Past week we have resolved

  • 239 Bug Reports
  • 423 General Help Tickets
  • 1,189 CEA Tickets

Current Satisfaction ratings

  • Bug Reports 85%
  • General Help 79%
  • CEA 76%

Overall ratings for the Past Month for all of Community Ops

  • 77% of resolved tickets never received a rating
  • 17.7% gave a positive rating
  • 4.8% gave a negative rating

Let's not forget the moderation desk - which is where all your reports of inappropriate deviations, copyright claims and other policy related issues pertaining to an individual deviation are queued.

CEA Moderation DeskStats:
  • Opened Last Week: 2,227
  • Closed Last Week: 3,036

All non CEA related tickets should have an approximate response time of 4 days or less. CEA related tickets may take longer due to the the investigative process involved in many of the reports.

Impressed yet? I know I am! As a team we are constantly striving to improve, so I look forward to sharing additional snippets in future reports.

Our Favourite Deviations



I asked the team to share some deviations that they think are worthy of featuring in our newsletter. As you can imagine, the team come across lots of amazing art during their day to day roles. Here's a few from July.

Protector by Ironshod 30 Days of Exploration - Pikmin by GoshaDoleThe Earthling by Dannysucks
captain america x rockwell by m7781Estari Comic Teaser by aunjuli+Tarot Geek+ The Tower by Nephyla
The Hobbit - Fan Art by lermsRoyal Purple Water Lily #10 by Tazzy-Prac. 2014.07.10 01 by karolina-g

TAKE 5

In a new section of our newsletter, I decided to ask a member of the team to take 5 minutes out of their day to answer some questions. First up is Ikue who has worked with Community Operations now since January 2010. Previous to this, Ikue was part of the Community Relations Volunteer team.


Using 5 words, describe your job at DeviantART?
Keeping up with the Community.

Turn to page 5 of the nearest book to you, what's the first 5 words on page 5?
"demonstrating the procedures on a…”  Stiff: The curious lives of human cadavers - Mary Roach

5 deviants that should be on everyone's friends list?
Moonbeam13 - Site information and Contests! She’s always got her thumb on the pulse of the community.
fourteenthstar - Same as Moony! Follow for all things deviantART.
LimKis - Extraordinary vector artist. Not exceptionally active anymore but when she does post you won’t be sorry!
ginkgografix - Outstanding artist. Follow her especially if you like all things CSS related.
CrisVector - Rounding this list off with another fantastic vector artist.

 5 things that you can't live without.
  • Can I say Candy 5 times? No? Okay then just Sour Candy.
  • My iPhone. Though it’s in need of an upgrade.
  • Photoshop/Illustrator. Design work/play!
  • deviantART. Corny I know, but it’s so full of inspiration!
  • My S.O. Another cheesy answer but it’s the truth! Together 15 years this fall. :aww:

5 deviations that you think the community need to see?
FVTVRAMA by glitchritualYakuza Mario by eduardovieiraSpring by alegas
The beauty in darkness by zv3zdaScribble by OwaikeO

Phew!

As you can see from the above, July was quite a busy month for us. Not only have we been hard at work assisting deviants in need, but we've also had some team members attend Comic-Con. Head on over to aunjuli & damphyr to find out more, and turn green with envy.

July is almost over, and we're already putting in place preparations for our birthday celebrations, including announcing a special round of Seniority Announcements, and of course a brand spanking new Deviousness Award.

I hope you have enjoyed our latest newsletter. Please feel free to ask any questions or leave suggestions for future content in the comments below.

Thank you - stay devious! :dalove:

More Journal Entries

If it was possible would you want to be notified of status forum updates? 

64%
303 deviants said Yes
25%
118 deviants said Maybe (why?)
11%
54 deviants said No

Comments


Add a Comment:
 
:iconvicxtor:
Vicxtor Featured By Owner Jul 15, 2014  Student General Artist
I think you should update several blogs about the names of the users.
Reply
:iconmilovanf:
milovanf Featured By Owner Apr 1, 2014  Professional Digital Artist
Question: What is a 'deviousness award'?
Reply
:iconarrogantreality:
ArrogantReality Featured By Owner Jun 5, 2014  Professional Writer
The award is given each month to a deviant the staff feel has shown to be a true member of our community, someone who is helpful, caring, driven to support our community, someone who is respectful in all things.

In other words, someone they feel has shown that they are the best of us, not by words, but by actions. :)
Reply
:iconmilovanf:
milovanf Featured By Owner Jun 7, 2014  Professional Digital Artist
Totally forgot on that comment! :lol: Thank for explanation mate, much appreciate it.
Reply
:iconarrogantreality:
ArrogantReality Featured By Owner Jun 7, 2014  Professional Writer
:salute: 
Reply
(1 Reply)
:iconandreyvdovichenko:
AndreyVdovichenko Featured By Owner Jan 24, 2014

Hello users
8nationalsocialism8.deviantart…
knight-westergaard.deviantart.…
hitlerart.deviantart.com/
vermess.deviantart.com/
xtheboss.deviantart.com/
snufflenuffle.deviantart.com/f…
mihalina.deviantart.com/
sspirate.deviantart.com/
limonka72.deviantart.com/

racism on deviantart

If I will not write it, then no one can do it
the worst disease on Earth is racism, division races, I'm on this site for 5 years and I have not seen such moronity as of late.
I am 2D artist, I love this site, but recently i was disgusted at it, is because of racism, I am Russian and I have a lot of friends of different nationalities.
I want to say that these users stay-meaning of on this site? that they are useful? DEVIANTART HAS ALWAYS BEEN a SITE CREATED for artists and photographers, why on this site need dirt?
Second, each of these people do bad things, there is no benefit from them.
Thank you in advance

Admin - kozispoon.deviantart.com/

Hiya AndreyVdovichenko

Thank you for contacting deviantART, I will be assisting you with your support ticket.

Here at deviantART we enjoy providing a platform for our deviants to freely exchange ideas in a respectful atmosphere and we support providing our members with as much creative freedom as possible. We recognize that some individuals may use these freedoms to express viewpoints, political or otherwise, which are unpopular, scorned or outright hated.

We do prohibit the submission of what may be termed “Hate Art” and "Hate Speech" which advocate genocide, slavery or inflicting other harmful conditions upon a particular race or class of people, but we do not automatically consider certain symbols or symbolism to be "Hate Art"; it is only when the symbolism is combined with certain types of extremist or racist speech or used in an openly hostile manner that we will take administrative action.

The mere association of extremist beliefs with a profile or deviation is also not an automatic violation of policy; we will remove an individual from our community or delete a deviation based on the exact statement(s) which have been made or the manner in which they interact and not by the simple basis of their beliefs, political, religious or otherwise.

If you can actually provide me with specific evidence of any clearly racist or bigoted behavior then I will be more than willing to investigate further, but if your complaint is based solely on symbolism or political affiliation then I am afraid that we must consider this ticket to be closed.

--

Customer Service Representative, Copyright & Etiquette Administrator.
deviantART, Inc.

Me- andreyvdovichenko.deviantart.c…

  • Hitler was a mass murderer with inferiority complexes.

This are examples of citable specific evidences:

UNDEADWARRIOR7411 Jan 30, 2013 Hobbyist General Artist

Hitler is the greatest man to have ever exist!

janabuii May 23, 2013 Student Traditional Artist

I love Hitler
BlackEvilSkull666 Dec 24, 2012 Student Traditional Artist

I FUCKING LOVE HITLER!

SulfuricAcid Aug 13, 2012 Hobbyist Digital Artist

Just a short question. If this isn't a political group and doesn't support National Socialism...Why does it EXIST? I mean, Hitler wasn't exactly what you would call a photo model of any sort, was he? :O_o:

kozispoon.deviantart.com/

  • Hello AndreyVdovichenko

While we understand these statements can be upsetting, as my last reply has stated, deviants are able to freely exchange ideas and viewpoints in self-made groups, political or otherwise, which are unpopular, scorned or outright hated as long as they do not fall within the parameters of "Hate Speech". Upon further review these statements are not something that requires action at this time.

Customer Service Representative, Copyright & Etiquette Administrator.
deviantART, Inc.

 

ME

What certain deviants on this site are writing to support  the hate ideologies of Racism, Facism, and  Nazism - to support the obnoxious conduct and gruesome deeds of Hitler, of someone who had massacred scores of millions of other races and nationalities – is simply cannot be tolerated on this site. The logic is simple: the practice you allow on this site is not in conformity with civilized values and norms that are upheld by the United Nations. These were the same hate ideologies that provoked and started World War II. It is obviously a great disservice to this DeviantArt site if you continue to encourage and condone hate philosophies and hate ideologies. A word to the wise is sufficient. 


 //kozispoon.deviantart.com/ may not be considered  the administrator

Reply
:iconarrogantreality:
ArrogantReality Featured By Owner Jun 5, 2014  Professional Writer
I really wish people would get the understanding of what hatred and bigotry actually ARE, instead of just going  "I DON'T LIKE IT SO IT MUST BE BAD", which, they ALSO don't seem to understand is THEM being bigots.
Reply
:iconvanuinfiltrator:
VanuInfiltrator Featured By Owner Jun 5, 2014  Hobbyist Writer
Exactly!
Reply
(1 Reply)
:iconmilovanf:
milovanf Featured By Owner Dec 14, 2013  Professional Digital Artist
Alright, so, how can I report someones retraced art that he is selling it as a print? I check all faq in DA library and I haven't found the answer. Help? This question gave me pain in a head, also, how can I report YouTube screenshots?
Reply
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