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CEA Blog: Know Your Report Categories

Fri Feb 17, 2012, 11:10 AM by y2jenn:icony2jenn:
Hi deviants!
In my past blogs we've gone over How to submit Abuse Reports and How to Report an Underage Deviant. In this blog I'm going to give a breakdown of each category in the Copyright & Etiquette portion of our Support Center Contact page.

So why is filing reports or inquiries in the right category important?
Picking the right category ensures the right staff members are reviewing your ticket as soon as possible. Filing a ticket in the incorrect category requires that we escalate it to the correct team for review and this can potentially add time to the wait for a response. Take a quick look through the categories and pick the best one for your ticket. If you're still unsure, fear not! We'll go over the categories together.


Alrighty then! So what are these categories?
:bulletgreen: Policy Inquiry
This category is best used when you have questions regarding deviantART's official rules. It's also the best category to place any questions or concerns about any administrative actions taken on your deviations.

Examples:
- "Hi deviantART staff! Does deviantART own the work I submit to my gallery?"
- "Hello, can you tell me why my deviation titled 'KagomexInuyasha' was removed?"

:bulletgreen: Abuse Report
We've covered what an Abuse Report is here. A quick recap would be that this category is for reporting unacceptable behavior you might believe to be in violation of our policies concerning etiquette. We understand deviations may be construed as 'abusive' from time to time but please do not report a deviation under this category. Deviations should always be reported using the "report deviation" button to ensure it's being sent to the correct staffers for review.

Example:
- "Hi. I blocked xxso-n-soxx and they created a new account to contact me again. Here's where they contacted me the first time and then with the new account. [link]"

:bulletgreen: DMCA Copyright Infringement Notice
Copyright owners or their legal representatives should use this category to contact us for official claims of copyright infringement. Please keep in mind that this category is ONLY for the copyright owners or their reps. We cannot assist uninvolved 3rd party reports in this category.

Example:
- "This deviant [link] is posting my work without my permission. What information do you need to have it removed?"

:bulletgreen: Account Ban Appeal
Ban Appeals are for BANNED deviants to contact us with questions about their bans or to ask to have their accounts restored to active status. This option will only be visible to deviants that are logged into a banned account. Please also keep in mind that we can't discuss the details of a banned deviant's case with anyone else outside the banned deviant themselves due to our privacy policy.

Example:
- "My account xxso-n-soxx was banned. Can you tell me why and if I can have my account back?"

:bulletgreen: Spammer Reports
This category is just for reports about spamming behavior you might see or experience here on dA! If you're not sure what we define as "spamming" please see our FAQ on it here.

Example:
- "This person 'xxso-n-soxx' was spamming the same link to offsite pornography over and over again on today's DDs. Here's a few links..."

:bulletgreen: COPPA Report
We covered how to report underage members in a previous HQ blog here. This category is JUST for reporting the underagers (under our required minimum age of 13 years old) you might find in our community. Keep in mind that we must have solid evidence of a deviant's age to take action against an underage deviant. We can't accept screenshots, chat logs, off-site profile pages and similar pieces of information. The best kind of evidence is covered in the blog link above!

Example:
- "This deviant is just 10 years old. They said so in a comment. [link]"


Can't I just contact you directly or file a ticket in every category?
Our jobs here at dA are to help you out to the best of our abilities, of course! However, we have procedures that make our jobs here a little easier and ensure that all the information for each case is properly documented. Notes sent to our personal accounts don't have the ability to log information like the Support Center does.

Please don't flood the Support Center with a ton of copy and pasted reports either! This is completely unnecessary and creates more work for the staff and could add more time to your wait.

This is understandably a LOT of information to process! Don't be flustered by the oodles of categories to choose from. If you're still unsure as to which category would best suit your needs please don't hesitate to ask in a comment here! We'll do our best to point you in the right direction!

:heart: y2jenn

Add a Comment:
 
:iconask-espada-grimmjow:
Ask-Espada-Grimmjow Featured By Owner Aug 4, 2013
I'd like to report an issue at hand today 
Reply
:iconmacythekitty:
Macythekitty Featured By Owner Jun 8, 2013  Student Filmographer
Hello, someone has sent me a porn thing on one of my photo's and I can't figure out how to report him. [link]
Reply
:iconskia713:
Skia713 Featured By Owner Feb 3, 2013  Hobbyist Writer
This is a great little blog entry and informative, but it does not address one major issue about report categories. I have run into this several times now. There are some issues that simply do not have a report category listed on your deviation reporting page! In fact, there are several issues that fall into gray areas--if you stick to ONLY the report categories listed--but are clearly addressed in the Policy pages under the Help Desk. HOW are we supposed to report things like that?!

I am tired of getting chewed out by someone for putting a report in the wrong category when there IS NO category listed that makes any sense to me! In fact, I have received conflicting instructions on how to deal with at least one issue that has come up repeatedly. If I try to put a report in the category that looks right (or closest to right) to me, I get chewed out if I am wrong, but I get chewed out if I send it to the Help Desk directly, too! Talk about a catch-22! Please either expand your report categories to cover more situations, to include a category that works for anything not covered by the other categories or make the descriptions, and choices, clearer and more flexible on the categories that exist.
Reply
:iconsumitsjc:
Sumitsjc Featured By Owner Jan 31, 2013  Student General Artist
Can someone report my deviations under Copyright policy with the help from friend who is in Deviant Staff member.
Reply
:iconsumitsjc:
Sumitsjc Featured By Owner Jan 31, 2013  Student General Artist
What If someone is just trying to use copyright issue on my deviations with the help from deviant staff friends
and yet he has nothing to do with it my arts. and his not owner or reps.he just taking out for fun.what should I do
Reply
:iconhans-sachs:
hans-sachs Featured By Owner Feb 3, 2013
you are trying to construct a conspiracy theory, when in reality you infringed someone else's copyright.
Reply
:icontristencoy:
TristenCoy Featured By Owner Jan 28, 2013  Student General Artist
Someone has a picture of me up that I wish he would take off but I he does not respond to me and I no longer have the deviation on my page for a proper report.. What do I do?? I would really love for it to be deleted.
Reply
:iconsilvermoon66:
silvermoon66 Featured By Owner Dec 29, 2012  Student Traditional Artist
What should I do if someone just recently joined DA only to paste hateful messages on a person's piece of work? Should I report him or should I just ban him from viewing my page?
Reply
:iconmister--jake:
Mister--Jake Featured By Owner Dec 19, 2012  Hobbyist Digital Artist
What happens when people threaten to steal OC fan characters?
Can they be reported for taking those characters or are they allowed to use them freely?
I have one person that is threatening to do so simply because he is using an official character
And I drew that official character defeated and he responds with hate. I would prefer that
I keep my OC fan character within my hands and not used for humiliating images due to
A butthurt 12 yr old that thinks he owns the official character.
Reply
:iconeveningstars242:
eveningstars242 Featured By Owner Aug 14, 2012  Hobbyist General Artist
What do we do about facebook accounts that horde images taken from DA? It's obvious these people don't make upwards of 5,000 images with someone else's water marks on them. Other than reporting the images to the rightful owners is there anything else we can do as a community??
Reply
:iconmackybean:
mackybean Featured By Owner Aug 12, 2012  Student General Artist
Is it normal that a deviant who has been banned from dA permanently is still able to access the chatrooms on the banned account?
Reply
:icontheterrible1:
theterrible1 Featured By Owner Aug 5, 2012  Student
There is a Daviant (I'm not sure if I should say it's name here in the open so people will just flood it's account with comments and such) and I saw that almost it's whole gallery Is stolen images from various sites (it's very obvious) and it claims that it's its own. Wich category would I put this deviant?
Reply
:iconenterran-sago:
Enterran-Sago Featured By Owner Feb 9, 2013  Student General Artist
this guy steals art [link]
Reply
:iconissabissabel:
issabissabel Featured By Owner Jul 20, 2012  Student General Artist
So I see there are modified game-rips all over the place, I bet that's not allowed.
Reply
:icontintino:
Tintino Featured By Owner Jul 11, 2012  Professional General Artist
What can I do, I saw an account full of nazis vindications (most are texts and web links in french)?
Reply
:iconragnasal:
Ragnasal Featured By Owner Jul 12, 2012
Can't really do anything. They're allowed to do so, so long as its blatantly not threatening people.
Reply
:icontintino:
Tintino Featured By Owner Jul 13, 2012  Professional General Artist
That's bad, cause it's illegal here in France :(
Reply
:iconalexia-muller:
Alexia-Muller Featured By Owner Jul 7, 2012  Hobbyist General Artist
What to do if I saw one person stealing photos from different photographers saying it's theirs and one person saying they are the cosplayer but that actually is my friend so I'm sure that's not them? Where to report?)
Reply
:iconragnasal:
Ragnasal Featured By Owner Jul 12, 2012
Report under DMCA and follow the instructions.
Reply
:iconmichelehansen:
MicheleHansen Featured By Owner May 30, 2012  Hobbyist Traditional Artist
This might save my life. I really appreciate that this is here as a resource for us deviants. I joined a group, faved a piece of art or two from an artist, left a HI! comment and got flagged as spam. Is there a catagory for the "Wrongfully Reported/Flagged?"

I've never been anything but straight up friendly, respectful, and honest with everyone here! Perhaps it is because I took the fave via a group, and let the deviant know I was going to watch as well as fave. Perhaps, I worded it badly?
Reply
:icontoogadab137:
Toogadab137 Featured By Owner Mar 9, 2012  Professional Photographer
hi, um, how do i change my age on my profile? I acidentally put in the wrong age
Reply
:iconhamtaro645:
Hamtaro645 Featured By Owner Aug 7, 2012  Student Digital Artist
030 me too.
Reply
:icontoogadab137:
Toogadab137 Featured By Owner Aug 11, 2012  Professional Photographer
Cool
Reply
:iconzhusanna:
zhusanna Featured By Owner Mar 6, 2012
Hi - I have a question if anyone is still checking this blog. I filed a report to the Help Desk (under Policy Inquiry) on Jan 30 regarding one of the arts that I have commissioned being altered and submitted by other deviants. (I just want to know if this is something that dA permits.) I have not had a response as of today (March 6) and am wondering how long it generally takes for these kinds of issues to be addressed - is 5+ weeks the norm? Thank you. :aww:
Reply
:iconworld-hero21:
World-Hero21 Featured By Owner Feb 20, 2012  Hobbyist Writer
Edit: I know this blog is more on copyright and policy categories, but I figured it wouldn't hurt to ask. ^^;
Reply
:iconworld-hero21:
World-Hero21 Featured By Owner Feb 20, 2012  Hobbyist Writer
What about bug-reports or glitches? (Ones that don't involve Beta-projects) :O I had to file a report on Saturday about possible log-in/IP issues, and because I didn't think it was a glitch, I filed it under "General Inquiry." :shrug:
Reply
:iconitti:
Itti Featured By Owner Feb 28, 2012  Hobbyist General Artist
Beta bugs go to #devBUG. But you're not currently beta testing, so that wouldn't apply.

Any normal bugs you find go to +help > Help Desk > Bug Report. I'm not 100% sure on HD > General, but I think things like "how do I upload a deviation?" would go there (except a better example than that, because you can probably find that in the FAQ).
Reply
:iconworld-hero21:
World-Hero21 Featured By Owner Feb 28, 2012  Hobbyist Writer
Oh~ :O
Reply
:iconiamheretowarnyou:
IamHereToWarnYou Featured By Owner Feb 19, 2012
hello,
I have 2 questions:
DMCA notice - is it enough when the original artist sends you link to the stolen art and the original art with a few words on whats going on? Or do they have to write the long "This is a notice of copyright infringement. I hereby state that I have a good faith belief..." notice?

COPPA report - the off-site profile, if some kid has a youtube account where he/she writes they are 12 years old or lower you donīt take it as a proof? Even when the said person personally links to the youtube/facebook/whatever account and admits itīs theirs?

If someone can answer I would be glad
thanks
Reply
:icony2jenn:
y2jenn Featured By Owner Feb 20, 2012   General Artist
DMCA filers gotta go through the whole shebang, including all the little legal verbal bits. We'll walk them through the needed information should they not know how to do it. :nod:

If we can follow a clear path linking the deviant to the offsite account (usually through admittance) then we can use it as evidence. We just can't use another individual's word as proof of the link.
Reply
:iconiamheretowarnyou:
IamHereToWarnYou Featured By Owner Feb 21, 2012
thanks a lot for the reply :)
Reply
:iconc7colours:
C7colours Featured By Owner Feb 18, 2012  Professional Filmographer
Every once in a while there are deviants posting pictures that do not belong to them. I've run into the issue where the stolen image (posted on deviantart)is from an external foreign language. Assuming that the original artist cannot report it, would we just leave it alone or can we still report it? If so, how? This goes for similar things like anime wallpapers deviants save from wallpaper sites and post in their galleries.
Reply
:icony2jenn:
y2jenn Featured By Owner Feb 19, 2012   General Artist
FAQ #155: How do I report a deviation which I think breaks the rules? has all the steps to reporting deviations. You can still report something if it's not your own or if there's a chance the official copyright holder can't report it themselves. The outcome of the report just won't be the same as it would be if the owner reported it themselves.
Reply
:iconc7colours:
C7colours Featured By Owner Feb 21, 2012  Professional Filmographer
Would this cover things such as gifs? For example, if someone takes a series of frames from a television series and creates a gif that plays out a segment of the footage they used?
Reply
:icondezenerate:
Dezenerate Featured By Owner Feb 17, 2012
Just got my report ticket back today for two COPPA cases :#1: Fast and easy. Thanks!

And this is definitely helpful. Feels good knowing what each one does now.
Reply
:iconoceanatendofthelane:
OceanAtEndofTheLane Featured By Owner Feb 17, 2012
this is all really helpful.
Reply
:iconkozispoon:
kozispoon Featured By Owner Feb 21, 2012  Student General Artist
Heya Raine! :wave:
Glad to see it was. If there's anything that prompts a query, I'm sure one of us will be around to answer it. Cheers!
Reply
:iconfelissauria:
Felissauria Featured By Owner Feb 17, 2012  Hobbyist Artisan Crafter
Is the COPPA Report option a recent addition? I've reported underage users with the Policy Inquiry thing in the past. :hmm:
Reply
:icony2jenn:
y2jenn Featured By Owner Feb 17, 2012   General Artist
It's pretty new, yes! :)
Reply
:iconfelissauria:
Felissauria Featured By Owner Feb 17, 2012  Hobbyist Artisan Crafter
Okie, cool. =p
Reply
:iconilantiis:
iLantiis Featured By Owner Feb 17, 2012  Hobbyist Digital Artist
If you run into a gallery with a hundred+ deviations, and they are all against site policy, how do you report that? You can't expect someone to take a whole day and report each deviation individually. (I hope)
Reply
:iconkozispoon:
kozispoon Featured By Owner Feb 17, 2012  Student General Artist
What I usually suggest is that when members use the 'report deviation' button, our pop up form has a handy dandy section entitled 'Is there anything else you think the staff should know?' This section is perfect for members to add requests for our staff to review the entire gallery if there are multiple violations and not just the one deviation you are reporting.

Hope that helps! :wave:
Reply
:iconitti:
Itti Featured By Owner Feb 28, 2012  Hobbyist General Artist
That's what I normally do but I wasn't sure if it was the right thing - good to hear :)
Reply
:iconthorn21:
Thorn21 Featured By Owner Feb 21, 2012
Hey, What do we do if it's a groups gallery full of stolen artwork?
Reply
:iconkozispoon:
kozispoon Featured By Owner Feb 21, 2012  Student General Artist
Please contact the actual copyright owner(s) so that they can file a valid report with us if they so choose. :)
Reply
:iconprojectsonic:
projectsonic Featured By Owner Feb 24, 2012   Writer
Another one related to the subject: what if someone who has permission is actually posting art theft as new deviations in their group gallery?
Reply
:iconprojectsonic:
projectsonic Featured By Owner Feb 25, 2012   Writer
*permission to submit pics into their group's gallery
Reply
:iconthorn21:
Thorn21 Featured By Owner Feb 21, 2012
I meant more of group galleries of anime screenshots ^^
Reply
:iconkubulu:
Kubulu Featured By Owner Feb 19, 2012  Student Traditional Artist
Oh god, THANK YOU for your answer! :hug: This makes reporting stolen work so much easier for me. I was about to throw in the towel! Thank you!
Reply
:iconprosaix:
prosaix Featured By Owner Feb 19, 2012
Haven't you already thrown it? :noes:
Reply
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