Deviant Login Shop
 Join deviantART for FREE Take the Tour
×

:iconcommunityops: More from communityops


More from deviantART



Details

Submitted on
February 17, 2012
Link
Thumb

Stats

Views
24,569
Favourites
33 (who?)
Comments
68
×

CEA Blog: Know Your Report Categories

Fri Feb 17, 2012, 11:10 AM by y2jenn:icony2jenn:
Hi deviants!
In my past blogs we've gone over How to submit Abuse Reports and How to Report an Underage Deviant. In this blog I'm going to give a breakdown of each category in the Copyright & Etiquette portion of our Support Center Contact page.

So why is filing reports or inquiries in the right category important?
Picking the right category ensures the right staff members are reviewing your ticket as soon as possible. Filing a ticket in the incorrect category requires that we escalate it to the correct team for review and this can potentially add time to the wait for a response. Take a quick look through the categories and pick the best one for your ticket. If you're still unsure, fear not! We'll go over the categories together.


Alrighty then! So what are these categories?
:bulletgreen: Policy Inquiry
This category is best used when you have questions regarding deviantART's official rules. It's also the best category to place any questions or concerns about any administrative actions taken on your deviations.

Examples:
- "Hi deviantART staff! Does deviantART own the work I submit to my gallery?"
- "Hello, can you tell me why my deviation titled 'KagomexInuyasha' was removed?"

:bulletgreen: Abuse Report
We've covered what an Abuse Report is here. A quick recap would be that this category is for reporting unacceptable behavior you might believe to be in violation of our policies concerning etiquette. We understand deviations may be construed as 'abusive' from time to time but please do not report a deviation under this category. Deviations should always be reported using the "report deviation" button to ensure it's being sent to the correct staffers for review.

Example:
- "Hi. I blocked xxso-n-soxx and they created a new account to contact me again. Here's where they contacted me the first time and then with the new account. [link]"

:bulletgreen: DMCA Copyright Infringement Notice
Copyright owners or their legal representatives should use this category to contact us for official claims of copyright infringement. Please keep in mind that this category is ONLY for the copyright owners or their reps. We cannot assist uninvolved 3rd party reports in this category.

Example:
- "This deviant [link] is posting my work without my permission. What information do you need to have it removed?"

:bulletgreen: Account Ban Appeal
Ban Appeals are for BANNED deviants to contact us with questions about their bans or to ask to have their accounts restored to active status. This option will only be visible to deviants that are logged into a banned account. Please also keep in mind that we can't discuss the details of a banned deviant's case with anyone else outside the banned deviant themselves due to our privacy policy.

Example:
- "My account xxso-n-soxx was banned. Can you tell me why and if I can have my account back?"

:bulletgreen: Spammer Reports
This category is just for reports about spamming behavior you might see or experience here on dA! If you're not sure what we define as "spamming" please see our FAQ on it here.

Example:
- "This person 'xxso-n-soxx' was spamming the same link to offsite pornography over and over again on today's DDs. Here's a few links..."

:bulletgreen: COPPA Report
We covered how to report underage members in a previous HQ blog here. This category is JUST for reporting the underagers (under our required minimum age of 13 years old) you might find in our community. Keep in mind that we must have solid evidence of a deviant's age to take action against an underage deviant. We can't accept screenshots, chat logs, off-site profile pages and similar pieces of information. The best kind of evidence is covered in the blog link above!

Example:
- "This deviant is just 10 years old. They said so in a comment. [link]"


Can't I just contact you directly or file a ticket in every category?
Our jobs here at dA are to help you out to the best of our abilities, of course! However, we have procedures that make our jobs here a little easier and ensure that all the information for each case is properly documented. Notes sent to our personal accounts don't have the ability to log information like the Support Center does.

Please don't flood the Support Center with a ton of copy and pasted reports either! This is completely unnecessary and creates more work for the staff and could add more time to your wait.

This is understandably a LOT of information to process! Don't be flustered by the oodles of categories to choose from. If you're still unsure as to which category would best suit your needs please don't hesitate to ask in a comment here! We'll do our best to point you in the right direction!

:heart: y2jenn

Add a Comment:
 
:iconask-espada-grimmjow:
Ask-Espada-Grimmjow Featured By Owner Aug 4, 2013
I'd like to report an issue at hand today 
Reply
:iconmacythekitty:
Macythekitty Featured By Owner Jun 8, 2013  Student Filmographer
Hello, someone has sent me a porn thing on one of my photo's and I can't figure out how to report him. [link]
Reply
:iconskia713:
Skia713 Featured By Owner Feb 3, 2013  Hobbyist Writer
This is a great little blog entry and informative, but it does not address one major issue about report categories. I have run into this several times now. There are some issues that simply do not have a report category listed on your deviation reporting page! In fact, there are several issues that fall into gray areas--if you stick to ONLY the report categories listed--but are clearly addressed in the Policy pages under the Help Desk. HOW are we supposed to report things like that?!

I am tired of getting chewed out by someone for putting a report in the wrong category when there IS NO category listed that makes any sense to me! In fact, I have received conflicting instructions on how to deal with at least one issue that has come up repeatedly. If I try to put a report in the category that looks right (or closest to right) to me, I get chewed out if I am wrong, but I get chewed out if I send it to the Help Desk directly, too! Talk about a catch-22! Please either expand your report categories to cover more situations, to include a category that works for anything not covered by the other categories or make the descriptions, and choices, clearer and more flexible on the categories that exist.
Reply
:iconsumitsjc:
Sumitsjc Featured By Owner Jan 31, 2013  Student General Artist
Can someone report my deviations under Copyright policy with the help from friend who is in Deviant Staff member.
Reply
:iconsumitsjc:
Sumitsjc Featured By Owner Jan 31, 2013  Student General Artist
What If someone is just trying to use copyright issue on my deviations with the help from deviant staff friends
and yet he has nothing to do with it my arts. and his not owner or reps.he just taking out for fun.what should I do
Reply
:iconhans-sachs:
hans-sachs Featured By Owner Feb 3, 2013
you are trying to construct a conspiracy theory, when in reality you infringed someone else's copyright.
Reply
:icontristencoy:
TristenCoy Featured By Owner Jan 28, 2013  Student General Artist
Someone has a picture of me up that I wish he would take off but I he does not respond to me and I no longer have the deviation on my page for a proper report.. What do I do?? I would really love for it to be deleted.
Reply
:iconsilvermoon66:
silvermoon66 Featured By Owner Dec 29, 2012  Student Traditional Artist
What should I do if someone just recently joined DA only to paste hateful messages on a person's piece of work? Should I report him or should I just ban him from viewing my page?
Reply
:iconmister--jake:
Mister--Jake Featured By Owner Dec 19, 2012  Hobbyist Digital Artist
What happens when people threaten to steal OC fan characters?
Can they be reported for taking those characters or are they allowed to use them freely?
I have one person that is threatening to do so simply because he is using an official character
And I drew that official character defeated and he responds with hate. I would prefer that
I keep my OC fan character within my hands and not used for humiliating images due to
A butthurt 12 yr old that thinks he owns the official character.
Reply
:iconeveningstars242:
eveningstars242 Featured By Owner Aug 14, 2012  Hobbyist General Artist
What do we do about facebook accounts that horde images taken from DA? It's obvious these people don't make upwards of 5,000 images with someone else's water marks on them. Other than reporting the images to the rightful owners is there anything else we can do as a community??
Reply
Add a Comment: