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What is Spam? How do I report it?

Wed Nov 30, 2011, 4:17 AM by dxd:icondxd:
Hi guys, you may have noticed the hq blog that we posted a short while ago talking about our ongoing efforts regarding spam. Well, today I’d like to discuss what we consider spam to be and and how we would like you to report this to us.

What is spam? A brief history.
Spam is the Internet equivalent of junk mail you may receive in your post advertising some product or telling you that you might be the winner of a large jackpot prize. Typically this content is low level advertising sent out in bulk aimed at getting the attention of a handful of individuals. It often has some level of truth but often also has copious amounts of small print that say you must be no taller than 5 foot 10 but no shorter than 5 foot 9, you must have brown hair and wear your footwear on the wrong feet.

With the advent of the Internet and email mailing lists in particular, sending out this sort of advertisement and potentially misleading offers became much easier and cheaper. All someone needs to send out block advertisement is an email address and list of people to email. This then became a huge issue for email providers and users alike, it reminded many people of the popular Monty Python Spam sketch. So spam was born.

As more and more companies latched on to the idea that they could mass email people for negligible costs so did more unscrupulous individuals. Soon spam went from the mildly annoying to the potentially harmful or illicit. Emails about started ranging from advertisements for so called medications to money laundering scams.

Email providers caught on to this and built increasingly effective spam filtering methods. These companies and groups needed new methods of getting their content out to us. The rise of social networking was the perfect new method. With numbers in to the tens and even hundreds of millions of users, social networking sites were a gold mine of recipients for spam, purely because of the way they operate.

So deviantART and spam? What do we consider spam?
In brief we consider spam on deviantART to be the misuse of communication and submissions systems to promote a product or message in bulk to our community.

Now that may seem a bit restrictive or confusing for deviants and as such we view spam in stages or levels of severity.

  • Commercial or fraudulent businesses or groups advertising their product or message via comments, forum posts, deviation submissions, journals or notes. This includes malicious acts such as mass phishing attempts.
  • Deviants engaging in mass abuse of communication or submissions tools to promote a message.
  • Deviants engaging in the spreading of so called “chain mail” messages or indiscriminate requests for points.


Commercial business operations are welcome to advertise on our site but only through our advertisement packages as discussed in FAQ #574: Can I advertise on DeviantArt without purchasing an official advertising package? Commercial entities creating accounts to advertise for free, will find their accounts closed and potentially their websites blacklisted by us, preventing their links from being accessed via deviantART.

Deviants engaging in mass promotion of a message will be subject to warnings, suspensions and indefinite bans depending on the level of their behaviour and any previous warnings they may have had. When we say mass promotion, we mean posting hundreds of similar content messages trying to get other deviants to view their message.

When it comes to the spreading of chain mail or indiscriminate requests for points we first advise that deviants hide any such comments and block the requesting deviant. We will only take action in these cases if the deviants actions become extreme.

FAQ #263: What is "spamming"?

What doesn’t deviantART consider to be spam?
One popular misconception is that any deviant posting unwanted communications on a page is spam. We often see such messages complaining that a user has “spammed me with hate messages”. Whilst this is obviously an undesired action and potentially a cause for administrative action, we provide you with self moderation tools to hide and block unwanted contact on your profile page.

Of course, if you receive repeated contact from someone who perhaps creates multiple accounts to get around any blocks that you have created, you can send details of this into the “Abuse Reports” section within the Help Desk where they will be dealt with in turn.

I found some spam, now how can I report it?
As part of our ongoing battle against spam we have implemented a new reports category in the Help Desk: “Spammer Reports”. This new category will be monitored, and cases of commercial or malicious spam will be flagged as high priority. Please include links to the location of the spam and any relevant information you may have about the user account.

Tickets incorrectly submitted to as a “Spammer Report” will be relocated to the appropriate section where they will be dealt with in turn. It is important for both you and us that reports are submitted to the correct category, as reporting issues to the wrong category will only slow down response times from the Help Desk.

As always, we thank you for your co-operation in such matters!

Add a Comment:
 
:iconcryingcarnivore:
cryingcarnivore Featured By Owner May 7, 2016  Hobbyist Writer
Someone falsely reported my comment as spam because he didn't like what I was saying (he posted an argument against something in a journal and I posted a counterargument). Is there any way to get my comment un-flagged or put back up?
Reply
:iconfeliciadaily:
Feliciadaily Featured By Owner Apr 17, 2016
To the kid below:

Looks like you've used this your accounts at phyyasjsj.deviantart.com/ and aznblitz215.deviantart.com/ and superroaltyx.deviantart.com/ to post EIGHT times on the profile of a woman who was threatened with rape and murder because she spoke up about her own rape story in a deviation. 

Don't pick on rape survivors and don't support people sending her death threats or claiming that she deserved to be raped because she's a Feminist.

Stop using your alt accounts to stalk rape survivors. 
Reply
:iconphyyasjsj:
phyyasjsj Featured By Owner Apr 17, 2016
my brother aznblitz215's got a annoying spammer who blocked him, this annoying pest amandapeacelovesmile.deviantar… made aznblitz215  look bad and spammed his comments, telling him that he's sick which he's not.
Reply
:iconpelusita-fideos:
Pelusita-Fideos Featured By Owner Apr 10, 2016  Hobbyist General Artist
divinamillah.deviantart.com/ ---> its a spammer, the links have virus! help me reporting him plz
Reply
:iconshannonxnaruto:
ShannonxNaruto Featured By Owner Apr 3, 2016  Hobbyist General Artist
What happens if you spam a comment!? The reason why I'm asking is because I wrote a warning message saying "**Do not ignore, if you do and you comment above I will class your comment as spam!** If you want to thank me or talk to me, then please reply to this comment or, note me to help me keep my page clean! Also, please do not advertise any groups, submissions, journals, etc on my page as it is rude. Thank you!" and someone has blatantly ignored my comment  and posted above anyway. :|
Reply
:iconrealitysquared:
realitysquared Featured By Owner Apr 12, 2016  Hobbyist General Artist
The "Report Spam" tool was designed with the fact that some members would use it in ways which were not intended and would use it to mark comments which were not actual spam advertising. The system has a good deal of manual oversight so you are able to use the tool as you see fit and using it to tag technically-not-spam comments will not result in any administrative action; essentially there's no chance of an account getting suspended because you tagged a "Thank you for the Fav" comment as spam.
Reply
:iconshannonxnaruto:
ShannonxNaruto Featured By Owner Apr 12, 2016  Hobbyist General Artist
Ok, thanks for letting me know. :D
Reply
:iconthundertheafox:
thundertheafox Featured By Owner Mar 12, 2016  Hobbyist Digital Artist
there is a guy named FnafFanGamer12 and he has been spamming stuff like "you suck" or "fuck off" just because i called somebody out
Reply
:iconrayndel2:
rayndel2 Featured By Owner Aug 27, 2015
Can anything be done about Deviants just posting links to their own journal posts (and nothing relevant to the piece on which they are commenting) on all of the Trending posts, or should we just block them and ignore it?
Reply
:iconsonicami:
Sonicami Featured By Owner Aug 24, 2015  Hobbyist Digital Artist
These users - shohag58425.deviantart.com/ and rajdeep420.deviantart.com/ should be punished for spamming.
Reply
:icondruggedguardian:
DruggedGuardian Featured By Owner Aug 2, 2015  Professional Interface Designer
I don't know what's happening with my account, but I today I got 4 spam notes. I haven't been on deviantart long, but I hope it isn't one of those sites with low spam filtering? Please fix it!!!
Reply
:iconzhengjiuyishu:
ZhengjiuYishu Featured By Owner Edited Apr 27, 2015  Hobbyist Digital Artist
I just created this account. And I went to comment for the first time and deviantart says I'm spam?

It works here for some reason...but I can't comment on someone's image ;w;
Reply
:iconperfectpinkwater:
PerfectPinkWater Featured By Owner Edited Apr 24, 2015  Hobbyist Digital Artist
This user :iconaxalona: has been spamming me on several accounts by being butthurt. Do I need any proof to convict them because I know they'll keep doing this and try to get me in trouble.

EDIT: Nevermind, they've been dealt with. Thanks, guys!
Reply
:iconmartymcfiy:
MartyMcFIy Featured By Owner Feb 14, 2015  Hobbyist General Artist
help
Reply
:iconmartymcfiy:
MartyMcFIy Featured By Owner Feb 14, 2015  Hobbyist General Artist

:iconleaojs:

I believe that deviantant is spamming but I don't know how to report them

Reply
:iconnova-nocturne:
Nova-Nocturne Featured By Owner Jan 8, 2015  Professional Digital Artist
been having some sort of issue. right after I reported a comment on my page I went to report another and now nothing will pop up. I cannot block a user, nothing.
Reply
:iconrealitysquared:
realitysquared Featured By Owner Jan 12, 2015  Hobbyist General Artist
If this is still happening to you then you'll need to file a bug report in our customer service area.
Reply
:iconnova-nocturne:
Nova-Nocturne Featured By Owner Jan 12, 2015  Professional Digital Artist
Actually I figured it out. Chrome automatically checks a box to stop more dialog from popping up when DA asks if you want to report a user or spam. If you miss unchecking it, it will stop any dialogues about your attempt to report from that point on. Clearing History and Cookies solved it for me. Thank you though! 
Reply
:iconperfectnaz0:
PerfectNaz0 Featured By Owner Nov 28, 2014  Hobbyist Writer
Uh... I have been looking for a "Report" button next to people's comments, but I can't find it. Can you please tell me how I would report a user for spamming a comment like this one?

comments.deviantart.com/4/8339…

(Sorry, I'm new at this)
Reply
:iconlyricallark:
LyricalLark Featured By Owner Dec 2, 2014  Hobbyist
I think the "report spam" feature is only available on comments on your own deviations and your own profile and not others' pages. It's sorta silly in my opinion. We should be able to report spam on other pages when we spot it instead of waiting for the page owner who might miss it.
Reply
:iconemopunkangel3388:
EmoPunkAngel3388 Featured By Owner Nov 17, 2014  Student Artist
I don't like any mean comments just now! I will report spam to these comments, especially nasa's.
Reply
:iconusername-91:
Username-91 Featured By Owner Nov 8, 2014  Professional Digital Artist
What about chain mails? Why deviantART engineers don't add filter for that sort of spam so it can be avoided.
Reply
:iconleonardschmidt:
LeonardSchmidt Featured By Owner Oct 27, 2014
Ugh, I must be doing *something* to piss off the spam filters...
Reply
:iconfarraigefuar:
FarraigeFuar Featured By Owner Oct 25, 2014
What about the people who promote himself in other accounts? Like this type of comments: "You can see my gallery as well, if you like my art you can watch me" It's spam?
I'm talking about people who do this in hundreds of accounts everyday.

Would be very helpful if someone give me a response^^
Reply
:iconrealitysquared:
realitysquared Featured By Owner Oct 27, 2014  Hobbyist General Artist
We have automated systems which monitor a wide variety of site interaction which help to moderate that sort of behavior so usually it doesn't need to be brought to the attention of our customer service area. If the profile appears legitimate, as in it's an actual member who is simply a bit too aggressive about self-promotion, then you should simply go ahead and add them to your block list. On the other hand if the profile appears set up simply to advertise then you should let us know over at our customer service area so someone can take a look at the profile,
Reply
:iconfiomera:
fIOMERA Featured By Owner Oct 18, 2014  Hobbyist General Artist
Excuse me, Ive been accused of spaimng but I have never commit it, I gave the user a thank message for giving me a llama, and when the usser responded me he said he put a message above that says that any comment will be treated as spam, I didnt saw it couse I wanted to give him a thank message because of a hurry, and now I am afraid of what could happen for that, can sombody tell what what should I do??

Just in case, its this person reznor666.deviantart.com/
Reply
:iconrealitysquared:
realitysquared Featured By Owner Oct 20, 2014  Hobbyist General Artist
You don't have anything to be concerned about. When the spam reporting tools were designed we fully expected that some members would not use them as intended by not only marking actual spam comments but any other comment that they just didn't like- unless you are actually spamming as we define it you have nothing to worry about.
Reply
:iconfiomera:
fIOMERA Featured By Owner Oct 20, 2014  Hobbyist General Artist
What a relief! thankyou very much!!! APH England sigh of relief 
Reply
:iconthebamas:
TheBamas Featured By Owner Jul 16, 2014  Professional Digital Artist
I had been here sens the first beginning with a other few other acounts <_< I had been trolled  to many times and 

Do anyone else then me that had been accused to be a art thief if so I'm not the only one here -____-
Reply
:iconatarster:
Atarster Featured By Owner Jun 27, 2014
I report spam some mean messages that someone sent to me, so I HATE MEAN COMMENTS!!!!!
Reply
:icondailybreadcafe:
DailyBreadCafe Featured By Owner Jun 18, 2014   Writer
What about if you're advertising a legitimate opportunity to specific deviants?
For example, I was messaging deviants that i watch in regards to an online magazine that is open for submissions, but then it said that I couldn't post anymore because dA thought my message was spam. :(
Reply
:icon76859thomasreturn:
76859Thomasreturn Featured By Owner May 8, 2014
can you remove this person off please?

blakeandalex12.deviantart.com/…
Reply
:iconavristed:
Avristed Featured By Owner Apr 30, 2014  Professional General Artist
I know that this is old, but I have a question: Would it be appropriate to report a user you suspect is mass-submitting pieces of artwork to groups, irrespective of strict relevance to the destination galleries?
Reply
:icondahanci:
DaHanci Featured By Owner Nov 27, 2013  Student Traditional Artist
So chain-mail is now officially spam. Thank the good lord.
Reply
:iconharli5:
harli5 Featured By Owner Nov 22, 2013
Every time I leave this (deviant art) site I immediatly receive spam in my inbox; usually from the same venues vivid-hosting.net and bitly.com. Anyone else have this prob? 
Reply
:iconmerilintinkus:
Merilintinkus Featured By Owner Nov 20, 2013  Hobbyist Digital Artist
if lets just say a person reported my comment as spam, can i see that my comment was reported or does it dissapear to others when reported?
Reply
:icondark83:
Dark83 Featured By Owner Oct 18, 2013  Professional Traditional Artist
Reply
:iconphyreburnz:
Phyreburnz Featured By Owner Oct 19, 2013  Student Artist
kikithecreative.deviantart.com…

I got spammed by them just now, too.
Reply
:icondark83:
Dark83 Featured By Owner Oct 18, 2013  Professional Traditional Artist
sorry, this link spammed me kikithecreative.deviantart.com…
Reply
:iconixisnyx:
IxisNyx Featured By Owner Jul 16, 2013  Hobbyist Artist
Actually i flaged it as spam so im not shure if it will show to others ^^;
Reply
:iconixisnyx:
IxisNyx Featured By Owner Jul 16, 2013  Hobbyist Artist
the first post on this deviation is advertisement spam.This is realy starting to get old. comments.deviantart.com/1/3857...
Reply
:iconrapturouscrytilian:
RapturousCrytilian Featured By Owner Jul 9, 2013  Student General Artist
My friend had gotten spammed like 50 times on this deviation: [link]
Reply
:iconflarethekitty:
flarethekitty Featured By Owner Jul 9, 2013
i got 4 spam messages on the same picture i drew and on one that i made for my sister ( get better soon my dear little sis.) saying go here to work at home and make money online and i got another one saying stuff about a diet thing or whatever
Reply
:iconmarshallcarlylefaith:
MarshallCarlyleFaith Featured By Owner Jun 10, 2013  Student General Artist
My sister got a spam letter from this person: [link]
Reply
:iconmarshallcarlylefaith:
MarshallCarlyleFaith Featured By Owner Jun 10, 2013  Student General Artist
[link] Here I was led to some junk virus site, as you can see (The first comment).
Reply
:iconomarison:
Omarison Featured By Owner Jun 1, 2013  Student Digital Artist
man ! what if someone invited others to see his art to tell them their opinion ? is that spam ?
Reply
:icondarkjanet:
DarkJanet Featured By Owner May 17, 2013  Hobbyist Digital Artist
I got spammed by Seiryuga.
Reply
:iconemau757:
emau757 Featured By Owner Apr 17, 2013  Professional Interface Designer
tl;dr. I came here to report blatant commercial comment span on a Daily Deviation: [link]

~ vulafalu 51 seconds ago New member
until I saw the paycheck that said $7307, I didnt believe that my neighbours mother woz like they say realie erning money part time from there pretty old laptop.. there aunts neighbour had bean doing this less than 15 months and a short time ago paid the mortgage on their condo and purchased a great CitroŽn DS. go to, www.wow83.com

~ francesparker 4 minutes ago New member
like Crystal replied I am impressed that anybody can get paid $5032 in a few weeks on the computer. have you read this site link... www.jive4.com
Reply
:iconharli5:
harli5 Featured By Owner Mar 21, 2013
Every time I leave DA and check my mail I find spam from Frontier.net (it is identified as such by SPAMCOP.NET). It ONLY
occurs at the time I am using DA and I am quite sure it is related. This is reported each time to spamcop.

Does anyone else have this prob ONLY when using DA?
Reply
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November 30, 2011
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